Colleagues Celebrate Contact Centre Launch


"Great feeling to have our centre go live offering great opportunities..." - Lee Rankin.

Call Centre Lee Launch

Birmingham Energy Savers (BES), the landmark partnership between Carillion Services and Birmingham City Council (BCC), now has an official base with the opening of its new contact centre in Birmingham last Monday (25th February 2013).

The centre will house 24 (schedulers,  customer services assistants and installers) of the 38 people who have already been appointed as part of the contract which aims to boost the city's economic health and environmental performance.  

Attended by BES colleagues, suppliers and BCC representatives, the event featured the reciting of a Green Deal poem which was written by newly-appointed scheduler Reuben Brown.

Highlight

Another highlight was the presentation of certificates to the colleagues who had attained their Green Deal awareness certificates along Value Awards for Carillion colleagues and external suppliers who have been instrumental in the development of BES through the bidding process.  (Reuben is pictured below second right with fellow new recruits James Colquhoun, Karen Keeley and Arfan Hussein, with centre manager Lee Rankin in the middle).

BES is the first example of a local authority delivering the Government's Green Deal, through which the cost of carrying out energy efficient refurbishments will be recovered in instalments via the occupants'/ owners' energy bills. As by-products, BES aims include helping the city to reduce its CO2 emissions by 48,000, creating and sustaining up 360 jobs and invest £30 million into local third sector and social enterprise groups.

Opportunities

"It is a great feeling to have our centre go live offering great opportunities to the city on two fronts," said Lee Rankin. "On one hand to create jobs for local people, many of whom were previously out of work or at risk of redundancy, while also assisting the people of Birmingham take steps to reduce their energy bills and make their homes and offices warmer." (Lee is pictured above centre with BES' Account Director Chris Hall and BCC's Programme Manager Dave Allport). 

Birmingham tenants, homeowners, business and organisation leaders are being welcomed to contact the centre to book an energy assessment of their premises to discover ways to improved insulation and lower energy bills. Contact centre staff will receive the calls and emails and schedule the assessments and installations.

Cllr James McKay, Cabinet Member for a Green, Safe and Smart City at BCC, said: "We have always been clear that Birmingham Energy Savers - like all of our work on the green agenda - has environmental, economic and social benefits."

Centre Group

"Birmingham Energy Savers is setting a high standard for other projects to aspire to - the new contact centre is creating much-needed local jobs, for a scheme that will help take many families out of fuel poverty in the months and years ahead."

Assessments can be booked over the telephone by phoning 0800 917 5772, by  e-mail or by online-booking on this form.